2.Teller - Hurghada 

• Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.
• Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s.
• Process all the cash counter transactions accurately in accordance with the set objectives.
• Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.
• Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.
• Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.
• Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.
• Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.
• Check counterfeit currencies, checks and identities.
• Adhere to the bank related the average waiting & serving time in addition to the productivity reports.

• Bachelor’s degree of commerce, business administration, accounting or its equivalent.
• (0-2) Years of experience

3.Personal Banker - Hurghada 

4.Payroll Personal Banker

• Obtain the needed documents from the companies employees and open the payroll accounts in a timely manner to maintain accurate records in alignment with work policies and procedures.
• Present and cross sell the bank’s products (Cards/Loans) to the new companies’ customers and maximize the penetration of the current payroll customers.
• Attend regular meetings to review weekly/ daily/ monthly sales activities, progress on goals, and status of prospective customers.
• Develops and maintains strong working relationships with companies and employees to ensure their continued satisfaction with the products and banking services offered and market new products and services.
• Solve problems/complaints from customers and maintain strong relations with the segment customer
• Policies, Processes and Procedures.
• Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
• Day- to-day operations
• Follows the day-to-day operations related to own jobs in the Payroll Acquisition Channels department to ensure continuity of work.
• Compliance
• Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.

• Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent.
• 0 - 1 years of relevant experience.

5.Private Relationship Representative

6.Direct Sales Agent - Outsource.

7.Payment Acceptance Sales Representative - Outsource

• Attract New to bank customers(merchants) to increase revenues & market share
• Cross sell other bank products to increase penetration ratio per customer
• Offer and provide a full Payment Acceptance product proposition to the customers covering their needs to ensure meeting customers’ expectations
• Sell all payment acceptance different products and features that suit the customers’ needs. Sell benefits and overcome objections by describing features and advantages of payment acceptance model, ensure that the model comply with merchant’s business model, and close the deal with an appropriate pricing model. And train the customers on using these features when applicable
• Present Payment Acceptance features to clients using the authorized techniques in order to meet customer’s needs and preserve CIB’s market share
• Withdraw POS machines from merchants falling below the bank’s required performance criteria based on Portfolio Manager recommendation
• Attend regular meetings with Payment Acquisition Supervisor to review weekly/ daily/ monthly sales activities, progress on goals, and status of prospective customers

8.Teller - Cairo

• Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.
• Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s.
• Process all the cash counter transactions accurately in accordance with the set objectives.
• Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.
• Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.
• Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.
• Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.
• Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.
• Check counterfeit currencies, checks and identities.
• Adhere to the bank related the average waiting & serving time in addition to the productivity reports.

• Bachelor’s degree of commerce, business administration, accounting or its equivalent.
• (0-2) Years of experience

9.Personal Banker

• Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service.
• Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical way
• Handle all account opening & it’s related operations process including system input & data entry.
• Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected patterns/behaviours to maintain better -quality service level and meet set budgets.
• Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.)
• Handle customers’ queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyalty

• Prepare the daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed
• Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff support units to ensure that customers’ requests are processed timely and efficiently
• Introduce and promote alternate channels to customers to reduce traffic in branches to support achieving the digital offloading strategy
• Report any possible frauds and risks and provide customer feedback to direct supervisor to maintain high level of control
• Receive all relevant customer requests related to cheque book, credit & debit cards, TDs, CDs..etc. check their validity and send to related departments for completion

• Bachelor’s degree of commerce, business administration, accounting or its equivalent
• Minimum 0 – 1 years of experience
• Knowledge of all retail banking products and services is an asset

• Excellent command of English & Arabic Languages
• Communication skills
• Customer and service oriented
• Working under pressure
• High sense of control

10.Telesales Agent - Outsource.

• Present financial products to clients using the authorized techniques in order to meet customer’s needs and preserve CIB’s market share
• Initiate efficiently and professionally new customer accounts to increase revenues.
• Ensure the delivery of all the required documents in a timely manner to maintain accurate records in alignment with work policies and procedures.
• Prepare sales reports to advise Telesales Supervisor stating sales progress in order to support further decision making.
• Attend regular meetings with Telesales Supervisor to review weekly/ daily/ monthly sales activities, progress on goals, and status of prospective customers.

• Bachelor degree of commerce, business administration or related fields
• (0-2) years of retail sales experience

• Good command of English & Arabic languages
• Basic computer skills
• Energetic and enthusiastic
• Basic selling, communication, and negotiation skills
• Service Oriented

11.Contact Center Operations Agent / Outsource.

• Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs & concerns.
• Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.
• Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time.
• Liaise with other departments to ensure proper closure of pending customers inquires/requests.
• Ensure high service quality during inbound/outbound calls interactions, and handle customer’s complaints according to the Contact Center approved standards to maintain customer satisfaction.
• Achieve cross-selling set targets on monthly basis, and contribute in achievement of the Contact Center target.
• Assist in fulfilling the targeted profitability with regular assessment to improve any deficiency.
• Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.
• Post content on CIB official social media platforms (if needed) & within the agreed quality levels to maintain customer satisfaction.

• Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent.
• 0 – 1 years of experience

• Excellent command of English and Arabic languages
• Proficient user of MS Office
• Reliable, energetic and cooperative
• Excellent communication skills